Hi @BasilDV, Thanks, I'll attempt to give them a call later today when I'm free. In regards to your other message, please note my issue was not with NBN Co having to attend to activate the service. I understand that this is not in TPG's control, and the availability of NBN Technicians is also not something your organisation is able to influence. My issue was with the customer service related to having this organised. A TPG technician attended my property and advised that an NBN Tech would be booked and TPG would be in touch. Nobody booked an NBN Tech and nobody from TPG was in touch. I called and was on hold for an extended period of time, only to be hung up on as soon as I was connected to a customer service operator. I then went through the waiting game on hold again and finally got through to a customer service operator in order to book an NBN Tech myself. This process wasn't managed or communicated particularly well. Thanks, Lachlan
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Hi Folks, I've had a less than wonderful experience with TPG customer service while attempting to get the NBN connected at my home. Just wondering if anyone knows if there are any fees or charges involved in cancelling my agreement to use them as my ISP before the NBN is actually connected? What happens with their equipment and any fees I have already paid to TPG? Any advice would be great, thanks.
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