Hi @melinda83   Welcome to the Community!   We've created an article that might help you resolve your connection speed issue. Slow speed issue If you are using a WiFi connection, then signal interference might be causing it. Here are some articles that might help improve your home WiFi network. Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? If the issue persists, shoot me a PM with your TPG username or customer ID number.   BasilDV ... View more