Hi @warglet,   Welcome to the community!   The e-mail address associated with TPG Account, is POP3, the emails that are stored on our server will be deleted once it's aged about 45 days. For any E-mail retrieve it is best to contact our postmaster directly.   Regards,     My email client running in a sandbox didn't save downloaded POP3 emails from my TPG email account and the messages were gone in the TPG postoffice website, although I've fixed the saving issue I've lost 825 messages (2 weeks worth since 27/08/21) since yesterday morning.   I've sent an email yesterday to postmaster@tpg.com.au to hopefully retrieve these and provided my account and user details and the time they were downloaded/deleted.   Is this the best method of contact for the issue? ... View more

Hi @amzounslide95, we're sorry to know that your service has been interrupted and we apologise for the inconvenience this is causing you.   Please PM us your TPG customer ID, username and complete address so we can pull up the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @warglet ,   There has been an outage earlier today with TPG email and was confirmed resolved. We would like to confirm if you're still having issue with your email. Are you still unable to login to Post Office? Or there's an issue within your email client? If so, we would have our Senior Technicians contact you for further investigation and real-time testing.   Cheers! ... View more

Sorry for the late reply. I had a TPG technician visit on 14/01/18 who was unable to find which of the 4 sockets was the first socket and when checking them found that they were each star wired which leads to reflections and dropouts and low sync speeds but also found some other unspecified annomally that he didn't think would affect me as I'm only around 60m to 100m from the node and suggested that I get recabling done from the telstra pit outside to a single socket and recommended a registered cabler (however when I checked a website of Australian registered cablers I couldn't find any reference to him) and an approximate cost of $300 for the recabling. At the moment I'm getting slightly better than ADSL2 speeds ie better than what I previously had and although TPG have offered for me to drop down to the next speed down, with the absense of the NBN25 plan the NBN12 plan is the next lowest but that would be a noticeable drop from my present speed (around 25Mbps to 30Mbps) so the present speed is preferable although not ideal. I'm still searching for the first socket at the moment and tracing one of the sockets (it has the highest speed) cabling through the ceiling cavity to see where it goes to connect to the other sockets cabling although the present hot weather is hampering this. This wll determine if I just get the other sockets disconnected or go down the recabling route. Many thanks for all your help. ... View more