Hi @JamesKoh1944   It looks that this is for a TPG SG mobile service. You have reached the support for TPG Telecom Australia and I would like to refer you to the SG mobile support.   You may send an email to Singapore Mobile Team at support@tpgmobile.com.sg or visit their Facebook Page at https://www.facebook.com/tpgmobilesg/.   BasilDV ... View more