TPG Community

kmh002 · ‎26-04-2019

Hi Riezl, A technical specialist will be calling me tonight between 20:30 & 21:00. Thank you.

kmh002 · ‎26-04-2019

Hi Riezl, That will fix the problem everytime but I shouldn't have to do it every 2-5 days. TPG modems should be fit for purpose & all I am doing is answering the same old questions from different people over & over again without resolving the fault. If TPG Reps checked my account history they would note that this fault has been on going for months. Resetting modems, replacement modems etc etc... I'm paying for a service that I'm not receiving, talk about being upset....

kmh002 · ‎25-04-2019

Good evening Will, Just got home from work & checked the home phone & its not working. I sent a text message to a TPG rep (Melay) who requested that if the fault returns to contact them via a text message. The following is what I sent: Hi TPG, just advising that the home phone has stopped working again. There is no dial tone & when I try to call the number the recorded message states "the number you are dialing is not valid" Please fix it! Maybe you could check my Home Phone/Connection from your end. I do not have any issues with devises accessing the internet through my routers Wi-Fi. Thank you.

kmh002 · ‎23-04-2019

Hi orbistat, Connection is via the VR1600v LAN into the WAN port of the Nighthawk & I'm using router mode. The home phone is connected via the phone port on the VR1600v.

kmh002 · ‎22-04-2019

Hi orbistat, Yes that is correct I'm using it via the LAN port on the VR1600v because of stability issues I was having with TPGs modem. The home phone dropped out (no dial tone) & the Wi-Fi could not allocate an IP address for any devices trying to connect. After rebooting the VR1600v modem everything would fire-up again but only for 24hrs or less. After using the Nighthawk as a Wi-Fi router my devices are connecting with no apparent problems except for the home phone.

kmh002 · ‎22-04-2019

Good afternoon Will, Thank you for taking an interest in my faulty connection. As requested, My home phone is for emergency use only; I have not made any out-going calls, only in-coming. All lights prior to reboot are indicating that the modem is operating correctly (Lights are Green). With regards to the NTD box indicator lights, they are working normally with no faults shown. As you would have seen within my case history a new modem was provided because a line check was conducted by TPG when the fault was present and they found no fault within the line connection. They concluded that the modem was faulty and I returned the old modem to TPG at my expense. You may have noticed that the modem log dates were incorrect but returned to the current date and time after the reboot. I have received private messages from the TPG community which advise that I am not the only member who has this fault. Others have commented that they believe the firmware is at fault. Moreover, friends of mine who are more technically minded also believe that the issue is with the modems firmware, which is why I am using my old modems Wi-Fi to try and bypass one of the issues that being the non-allocation of an IP address for devises connecting through the Wi-Fi. Unfortunately, the problem with the home phone losing connectivity is still an issue even using this procedure. In relation to your request not to reboot the system when the fault occurs is a valid one but as I have stated earlier TPG have already conducted line tests and have found ‘no fault’ with the lines connection. This would lead me to believe that the fault lies within the TPG supplied modem and or its firmware. However, I will wait until the next occasion that the failure occurs and contact TPG and yourself for assistance. Attached, photos of current state of modem & NTD box, the lights do not change when there is a failure. Thank you, kmh002.

kmh002 · ‎21-04-2019

Good afternoon TPG, I am advising that the previous issue with home phone dropouts / Wi-Fi connection issues are still occurring. I noticed last night that the home phone did not have a dial tone & I was unable to call-in or out. If you check my details you will see the issues I have been having with my connection. I was forced to reinstall my old modem/router through the LAN port & use its Wi-if function. This appeared to fix the Wi-Fi failing to allocate an IP address & fix the home phone dropouts. Unfortunately, last night the same fault reoccurred. When resetting your modem I lost the Wi-Fi connection & had to go through a lengthy process of logging into both modems trying to reset the devices. What I have done so far is to remove the home phone from your supplied modem along with turning off your modems Wi-Fi but use my old modem as a router. I am hopeful this process fixes the fault but it would appear that your supplied modems are Not Fit for Purpose. I now require someone to repair this constant fault, if I knew how to install my old modem (Nighthawk X4S AC2600 Wi-Fi VDSL/ADSL Modem Router) to the NBN, I am sure my problems would be resolved. However, I believe that my connection issues are related to the firmware of your modem & the TPG community have confirmed this hypothesis. Please contact me ASAP to resolve the issues as I do not have a working home phone or stable internet connect. Thank you. LOG File of Archer VR1600v modem: Note even the log times are not correct. 2016-01-01 11:00:31 [5] DHCPD: Recv DISCOVER from 8C:3B:AD:28:7A:07 2016-01-01 11:00:31 [5] DHCPD: Send OFFER with ip 192.168.1.101 2016-01-01 11:00:31 [5] DHCPD: Recv REQUEST from 8C:3B:AD:28:7A:07 2016-01-01 11:00:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00000b03)] 2016-01-01 11:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xf4e91eaa>] 2016-01-01 11:00:31 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xa94f1c80>] 2016-01-01 11:00:31 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xa94f1c80>] 2016-01-01 11:00:31 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>] 2016-01-01 11:00:31 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xf4e91eaa>] 2016-01-01 11:00:31 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xf4e91eaa>] 2016-01-01 11:00:31 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xf4e91eaa] 2016-01-01 11:00:31 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="kmh002@tpg.com.au" password=<hidden>] 2016-01-01 11:00:31 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0xa94f1c80] 2016-01-01 11:00:32 [5] DHCPD: Send ACK to 192.168.1.101 2016-01-01 11:00:32 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""] 2016-01-01 11:00:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>] 2016-01-01 11:00:32 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.133>] 2016-01-01 11:00:32 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.133>] 2016-01-01 11:00:32 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 61.68.121.187> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160. 2016-01-01 11:00:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 61.68.121.187> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160. 2016-01-01 11:00:32 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 61.68.121.187> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160. 2019-04-20 23:50:27 [5] VoIP: enable SIP stack due to intf(61.68.121.187) is up. 2019-04-20 23:50:28 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au) 2019-04-20 23:50:28 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au) 2019-04-20 23:50:28 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au) 2019-04-20 23:50:28 [6] VoIP: Register to server address 172.26.0.1:5060 2019-04-20 23:51:31 [5] DHCPD: Recv DISCOVER from 50:3E:AA:4F:AE:EE 2019-04-20 23:51:31 [5] DHCPD: Send OFFER with ip 192.168.1.100 2019-04-20 23:51:31 [5] DHCPD: Recv REQUEST from 50:3E:AA:4F:AE:EE 2019-04-20 23:51:32 [5] DHCPD: Send ACK to 192.168.1.100

kmh002 · ‎16-01-2019

Good afternoon Shane, The NBN box is indicating that I have a NBN connection at all times but the connection between the box & the gateway is failing. Although, the gateways indicator lights are all showing green. When the gateway fails I loose my home phone (no dial tone & when calling-in the message advises that the number you are calling does not exist) & I am unable to connect any device to the Wi-fi network even though there is a strong signal indication (2.4G & 5G). I must note that last night the gateway was working and didn't fail, keeping in mind that a hard re-set was performed the day before. I'm not sure if I have manually entered all the correct setting within the gateway but it appears to be working at the moment. Regards, kmh002.

kmh002 · ‎15-01-2019

I have been having issues with my NBN connection, everyday my connection is lost & I have to reboot the TP-Link Archer VR1600v modem / router to get my connection & home phone working again. I have done a hard reset of the NBN box & the TPG Archer VR1600v but the issue still persists. Does anyone know what can be done to rectify this fault? kmh002

kmh002 · ‎12-01-2019

Problem solved so to speak. Before disconnecting my phone from the network I first have to turn off WiFi calling before taking my phone off the network, this has stopped the home phone from being disconnected and requiring the modem to be rebooted. Why this is happening I don't know but I found a fix and I'll just have to keep following this process if I am to keep using Wi-Fi calling through my moble..

kmh002 · ‎11-01-2019

Hi 2fly, FTTC & tpg supplied router Archer 1600v.

kmh002 · ‎11-01-2019

Good afternoon, Can anyone tell me why my nbn home phone stops working every time I disconnect my mobile from the Wi-fi network & I cannot reconnect my mobile to the network unless the router is rebooted? Extra note, I have Wi-fi calling activated on my mobile. Thank you.

TPG Community

About kmh002

Re: NBN FTTC - Home Phone & Wi-fi Dropouts using Archer VR1600v Modem/Router

Re: NBN FTTC - Home Phone & Wi-fi Dropouts using Archer VR1600v Modem/Router

Re: NBN FTTC - Home Phone & Wi-fi Dropouts using Archer VR1600v Modem/Router

Re: NBN FTTC - Home Phone & Wi-fi Dropouts using Archer VR1600v Modem/Router

Re: NBN FTTC - Home Phone & Wi-fi Dropouts using Archer VR1600v Modem/Router

Re: NBN FTTC - Home Phone & Wi-fi Dropouts using Archer VR1600v Modem/Router

NBN FTTC - Home Phone & Wi-fi Dropouts using Archer VR1600v Modem/Router

Re: Issues with TP-Link Archer VR1600v

Issues with TP-Link Archer VR1600v

Re: NBN Home Phone

Re: NBN Home Phone

NBN Home Phone