Hi @Cychorob,    Welcome to the Community!    There are different types of dropouts that you may experience:   1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.   2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.   3. Dropouts caused by ongoing outage in your area.   I've managed to locate your account using your Community details and had the chance to run remote tests.    Drop outs have been detected however we're unsure yet of the cause. Therefore, I have raised the issue to our Engineering Team for further investigation.    Please ensure to leave your modem connected and turned on for remote testing purposes.    Updates will be communicated via phone call or SMS.      Regards, Ahra_G   ... View more