Hi  I wish to top up. my prepaid balance on my mobile. My accound shows that i have been transferred to Novus. in a previous question on the community 'Shane' said that i had received an email with my new 'credentials'. However i have not been able to find such an email. Can someone please send me the 'new credentials' so that i can top up and use my phone again? John ... View more

TPG scam? - getting billed after service deactivation. can you pls deactivate my phone number? i had requested it 3 weeks back and i am still getting billed and it's still active. account is 1200803334 I have been on the phone for hours multiple times a day and no one picks up. I spoke to your rep on the phone regarding the cancellation of Phone xxxx. Looks like she didn't do her job apart from being a salesperson asking me to transfer the phone number to my uncle's aunties, and cousins.  Please be professional and resolve this ASAP.   get in touch ASAP and resolve my issue. else I will complaint to the communication ombudsman. News channels are free to use the above text. ... View more