Seven days of no internet, no phone, no Foxtel! After numerous calls, emails, & SMS replies to your issued “tickets” (3 to be precise) mid week I receive an sms stating that my internet had been restored. Perhaps you have me confused with someone else, as that never happened. Each time I call, ( we won’t go into how long I wait for a response) I get told that we have an outage in my area. Funny how other Tpg customers near by aren’t having any issues. I have suggested that when it rains the pit out the front fills with water & we loose internet etc. has happened twice in the last 2 months. Poured with rain a week ago when we lost internet, coincidence? In any case your staff didn’t want to know & there has been no suggestion of anyone coming out to make an inspection. So this leads me to believe that you absolutely know what the problem is. So, why isn’t it fixed already! Oh that’s right, it’s the NBN’s fault. You are my service provider, you are the one that NBN says I need to contact when there is a problem, you are the one that takes my money each month. I have been with TPG over 15 years & hardly had any issues until I signed up to NBN. Stop giving us the same spiel, it’s insulting. Get engineers that know what they are doing & look after your loyal customers, who will only be loyal for so long. Ticket No. 9107413.
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