TPG Community

TommyToshiba · ‎05-05-2022

Novus / Simba when I try to log on tells me my username and my telephone number do not exist. Please contact me on my personal email asap. I presume if you still have my bank account details, you still have my email.

TommyToshiba · ‎05-05-2022

Thank you for your prompt reply but I still can't log into the Novus thing. Where is it? I go to my account. I got to my mobile account. I just get told I've been switched to Novus. Please could someone from TPG contact me urgently. I am being charged extra fees by TPG while overseas and I have no choice but to cancel my payments to TPG and change providers unless I can sort this out quickly. Please email me directly.

TommyToshiba · ‎05-05-2022

Dear Members, I know this been discussed previously but I am unable to access settings on my mobile plan because I have been switched to Novus, whatever that is. I am currently overseas and receiving unusual charges on my account. I have been a customer regularly travelling overseas for 15 years. I only receive SMS's when global roaming and have not previously incurred any charges. I have not done anything differently this time. Problems... - 40 mins queue for telephone assistance and no other simple way of contacting TPG. Maybe I'm blind but there isn't an email option that I can find online. - Unable to access settings and unable to work out why I'm being charged extra. - What is Novus and why is it not simple to access this service? - How do I get a TPG customer represestative to contact me via email? Thanks for any assistance. Regards, T

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Re: Moved to Novus - Unusual Charges while overseas

Re: Moved to Novus - Unusual Charges while overseas

Moved to Novus - Unusual Charges while overseas