TPG Community

Jay · ‎15-02-2019

Thanks for your help Will, I look forward to this all being fixed. It really is dragging out now!

Jay · ‎14-02-2019

Hi Will I continue to get the following TPG SMS messages ; TGP:Urgent our NBN Delivery team tried to contact you about your NBN installation.Pls call 1300023575 for the status of your NBN account. Everytime I call the recording says they are busy and hangs up!!!

Jay · ‎11-02-2019

Hi We have been getting our NBN service connected for the past 30 days or so, getting mixed advise from TPG techs and reps. Friday day, after seeing some workers in the pit out the front of my house, we now have a solid DSL light on our NBN Device. I rang several times Friday to get the details to reconfigure the router from ADSL back to NBN but was patched through to the 'Customer Service' Dept where the the message was that "TPG were very busy and couldn't take my call" then got hung up on. Is it possible to get a call back when TPG can service this already drawn out issue please?

Jay · ‎18-01-2019

I feel your pain! (sorry to hijack, just venting) I had my NBN conection box and router delivered yesterday, rang up and asked if the service was active and was told to go and install it myself. It never connected and as a result now my ADSL is down due to 'initiating the process' Ive since been on hold for 2 days, with only hotspotting from my mobile available, and no one can tell if its active? If or when a tech is coming to install or what the problem is. Pretty crazy being considering the pit is 300mm from my driveway... And yes Ive tried turn it off and back on again ;)

TPG Community

About Jay

Re: NBN connection

Re: NBN connection

NBN connection

Re: NBN installation