It’s been 8 days for us, still not working! We will be taking this matter further as TPG have run us around in circles every single day promising someone will be in contact in the next 24 hours and that they have escalated the issue. We tried porting my number back over to iiNet but they’ve put a block on my phone because there’s still an issue.
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I signed up to TPG 8 days ago. Since this time I have been unable to receive calls and texts. I have called TPG numerous times, each time I’ve been assured that the problem has been escalated and engineers are looking in to the issue, that someone will call me back in 24 hours with an update - funny this, I can’t receive calls. I’ve provided an alternate number and yet still haven’t received contact. I was told the issue would be solved today (Monday), yet here I am, not fixed. I called TPG again this evening, only to be told there was an error with their system and I would get a call back, again, nothing. It has been 8 days since I have been able to receive calls and texts, I’ve tried porting my number across to another network, yet TPG has my phone number blocked from this as they are still trying to resolve their issue. So I am completely stuck. I have never experienced such poor customer service, I am so frustrated by this whole situation and have tried every avenue possible to allow TPG the opportunity to fix this. I will be taking this matter further.
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