Hi @mydezign77,   We apologise for the inconvenience.   We understand the importance of your service. However, as you are aware we rely on NBN Co in resolving this delay in your service installation. As advised by the case manager handling your complaint, the earliest date that we could get is on the 19th of February 2019. Your case manager is currently monitoring the account and will provide you further updates once available.   Kind regards, BasilDV ... View more

Hi @slpringle29,   The NBN technician visit is required for them to check the connection from the NBN network going to your premises to fix any issue that they will encounter. The activation of the NBN service can't be done until the NBN technician that will visit the premises reported that the line is ready.   There's a possibility that activating the NBN service without checking the network will encounter some issues or the service will not work. Hence, the billing cycle will commence even though you are not able to use the service. Given this situation, we require the visit from the NBN technician and for them to give us the "Go" signal to activate your service.   Kind regards, BasilDV ... View more