Hi @tlon5634   We recommend to contact our Financial Hardship for assistance. You may send them an email at financialhardship@tpg.com.au or calling 1300 056 356. The earlier you contact their team, the better. Discussing your situation gives us the opportunity to help you manage and keep your services connected. We endeavour to act with compassion and sympathy, and to accept reasonable arrangements, taking into account each customer’s individual circumstances and the services supplied. For more information, please visit https://www.tpg.com.au/terms_conditions/financialhardship   Thanks! Ahra_G ... View more