Welcome to the Community!
I've managed to locate your account using your Community details and has conducted line tests.
The test result shows no physical fault on the line however, we're seeing that the connection does drop.
I've made some adjustment on the line to help improve the stability of the connection and has also raised this case further to our Engineering team for further investigation.
Assessment will be done within 24hrs and update will be provided via SMS or phone call.
Should you have a preferred contact time and number, please do send us a private message.
For your reference, please see our Community Article on How do I private message (PM) in the community.
... View more