Hi @Khiem,    Welcome to the Community!    Thank you for reaching out to us and we apologise for any inconvenience caused.   Whilst we successfully install thousands of NBN services each week we would like to sincerely apologise that this was not your experience.    We're disappointed to hear you've had a less than stellar experience with our customer service. It definitely doesn't sound like the level of customer service we pride ourselves on and expect for our customers.   Would you mind sending us through a Private Message with your Customer ID or username so we can look into this further and pass on the necessary feedback?    Regards,  ... View more