Thank you finally I have just got it today. ... View more

My refund hasn't come through yet and end of today it will be 1 week completed from the day you message that refund will come through. ... View more

Well well well it has been 6th day since your last message of refund has come through. No refund has been made yet. I guess i misinterpreted 3-5 days it must be 3-5weeks In TPG's language ?? How your system work I just can't believe it. Now we moved to 11 month for a refund and more than a month since I was told it will take 5-10 business days. Seriously and ridiculously there is no system in place you guys are a rip off. Every passing day feel more disgusted and frustrated the way it has dealt. Why can't you just say when it is credit ? ... View more

Thank you and I hope that it will come through this time. ... View more

I am sorry to say that this stupid refund request has been raised approximately 7 times in 10 months period and not even once it has actually processed successfully. What a shame for users. A customer who has been using a company for last 10 years is so compelled that I can't even get to right people to get this issue sorted and I get my money back. Wow wow wow 10 months wasn't enough for your company to resolve ? After promising response from community page then you got another 15 days to get this issue sorted and expedite the refund process but yet again failed to do so. Absolutely frustrating and it feels like I am wasting my time and instead of asking for my money I should lodge a complain in fair trade. I should have done it long time ago but as a long term customer I ignored it but I don't think should have. ... View more

I was told that I will get my money back in 5 to 10 working days which means the case was resolved and clear therefore I received an email for refund then its again what is happening for last 10 months that I will get money and then no refund get processed. Today's is the 15th day since I got an email and no refund has come through sofar. Absolutely disgusted with tgp. ... View more

Hi there I got a reply next after your response here but I have not received my money is that really hard for TPG to release a fund from account that literally took 10 months? And it still hasn't been refunded yet. ... View more

Hopefully someone will resolve this issue. I also sent an email 2 days ago but still yet to receive a response. ... View more