Hi @Ahra_G , I am perplexed by this response how you can state you "still do not have an ETA on when this feature will be made available".  This 'feature' was previously available and has been made unavailable due to TPG initiated works which I was not informed of the impact.  The TPG helpdesk has advised the outage is due to a system upgrade which has been underway since June 2022, yet there is no timeframe to complete the upgrade.  Unless I can be provided with a firm date for resolution 7 days prior to the end of my next billing cycle (payable on 13/08) I will be moving to another internet provider on or before that date. ... View more

PM sent with details as requested. ... View more

Hi @Shane , This is not acceptable.  In order to create a new slave address I would need to provide the new email account username and password to the support team which is not acceptable as this comprimises my security. The email account services are depcricated for over 4 weeks already, as a TPG user I was not notified of the issue occuring so have little confidence being notified when it is resolved.  I am presently paying for services I cannot use and helpdesk support are unable to advise when this issue wil be resolved. The current level of service from TPG on this matter is not acceptable.  As a long-term TPG customer I am very disappointed. ... View more

Hi @Ahra_G  & @Shane , Great that you are improving services to reduce phishing and improve email security, however what does this have to do with my ability to create my own additioanl slave email accounts? I can have up to 19 slave accounts from my primary and it is not acceptable that I have to do this with the assistance of TPG support as this compromises my level of personal email security. Please recitify the issue as a matter of urgency. Thanks.  ... View more

Thanks, I have existing TPG NBN so this is no issue, but when will the ability to create these myself in my account portal be fixed?  Do I need to log a seperate support ticket for this?  Presently TPG Sercice Status shows no problems with email services, but this is clearly not correct. Please advise when this issue will be resolved. ... View more

Hi Shane,   I'm capable of setting up my own slave email accounts via the account setup page so I don't need tech support help with this part, I just want to know when the issue will be resolved that is presently stopping me from being able to create new slave accounts at my discretion. Also, you did not answer my other question - "Just confirming that 19 additional slave accounts are configurable regardless of my account type? " Thanks ... View more

Hi Shane, Thanks for the quick response.  Just confirming that 19 additional slave accounts are configurable regardless of my account type?  Also at present the ability to create slave accounts is unavailable in the toolbox. refer attached image. Please advise when this will be resolved. Thanks ... View more

Oops, I meant slave, not 'salve' ... View more