Thanks for sharing that suggestion, Rygle. But how do we, the customers, convince TPG of the importance of not just rolling out their version of two-factor security? I have been with them for 10 years and always been happy with their service, but this does not look good. And very little interest seems to be coming from TPG, based on how little they have interacted with our posts so far. I just wish they would get off the "we know better than our customers" horse! ... View more

Hi Angeli, Thanks for at least understanding the issue. I have been unable to explain it well enough for anyone at Customer Service to understand it. I understand your reasoning for not using email, but I still need a way to log in when my mobile isn't working - because I'm overseas or otherwise. (This raises a related issue; what if my mobile is broken? But best take one question at a time.) Now, your idea of switching on international roaming "without an extra charge", for the purpose of receiving a one-time-pass-code (OTP), could have worked. If it weren't for the fact that I won't be able to switch on international roaming without accessing my account, which is exactly the reason that I would need the OTP in the first place! And that TPG would allow me to have international roaming on for free for the whole trip, just in case I need to be able to receive the OTP at some point, is unlikely to the point of unrealistic. As for contacting you with my account details; that is not necessary, since the issue applies to all TPG customers, and I would like others too to be able to read your/TPG's responses to the question I have raised. If I need something clarified that is specific to my account, I will contact you "privately", but until then please continue to help the TPG community out in this thread. Thanks Lars ... View more