i am overseas and can not login to my account. i have tried to call the service to updating my payment card info which failed.  i have no clue what i can not to keep the service on now... can anyone help?   zoe ... View more

i have been with tpg mobile for more than 15 years and i am curently living overseas. i have no need to login my account often. and recently  i think i should update my card info so i tried to login my account which shows The requested URL was rejected. Please consult with your administrator. Your support ID is df0af680-0682-4ade-9c9d-c0d5c8fb2b09 Error 403 - Forbidden F5 site: ty8-tky i also asked my friend to try to login within the country which did not work either. i tried to reset the password and my mobile would not receive the link as they told me that they sent. i did call the service from overseas and they suggestted me to reset the password which did not work either. can anyone tell what is the problem with this account login issue and how can i solve the problem as my simcard is actually working ok and was told the account balance is 0. much aprricaited   zoe ... View more