I called several times about changing my plan or cancelling the FTTB service. However I was told I could not request it because I am not the account holder. I have been using this service for more than 15 years, from when it was ADSL2. So is stop paying the only option?   Also the rep on the phone keep on asking me who is my current mobile provider. What has it got to do with my FTTB service? ... View more

Hello support team, My FTTB service speed has been very slow since a disconnection on 20th August. Although it was reconnected within a couple of minutes, the speed has been capped at about 30Mbps. Rebooting does not help. Can you please investigate.   DSL synchronization status: Up Connection status: Showtime Upstream line rate (kbit/s): 21005 Downstream line rate (kbit/s): 34470 Maximum upstream rate (kbit/s): 21055 Maximum downstream rate (kbit/s): 34705 Upstream noise safety coefficient (dB): 5.9 Downstream noise safety coefficient (dB): 6.1 Upstream interleave depth: 0 Downstream interleave depth: 0 Line standard: VDSL Upstream line attenuation (dB): 15.2 Downstream line attenuation (dB): 17 Upstream output power (dBmV): 7.4 Downstream output power (dBmV): 14.3 Downstream interleave depth: None DSL up time: 2 days 22 hours 10 minutes 9 seconds   ... View more