Hi @samponline,    Welcome to the Community!    I've located your account using your Community details and can see that this case is being handled by our Engineering team.    Their assessment shows a fault on the physical line being managed by Telstra hence, they've requested to have a Telstra technician to be sent out.    Telstra technician has been sent out today and their report shows that they've replaced a faulty cable at the pillar and MDF. This should fix this issue.    Please retest and monitor your connection.    If the issue persists, feel free to bump up this thread.    Cheers!  ... View more