TPG Community

BasilDV · ‎20-09-2022

Hi @kmaftantuno Our team is currently working to provide options for customers to receive the one-time password, but for now we will continue to send it by SMS. We'd like to check on the status of your email request to confirm your identity. Shoot me a PM with your TPG username or customer ID number along with the email address and subject you used to send the request. BasilDV

Anonymous · ‎16-09-2022

Hi kmaftantuno, Know that we are very much willing to assist you by phone should you require an assistance on your TPG service since you are temporarily unable to access your My Account. We can continue our private conversation here in Community and feel free to let us know as to how we can be of help aside from the issue you raised with our multi factor authentication. Regards, Angeli

Anonymous · ‎15-09-2022

Hi kmaftantuno, Welcome to TPG Community! This is part of a security process called Multi-Factor Authentication (MFA) and has been implemented to help keep your TPG information secure. Further info can be found on Multi-Factor Authentication at TPG - TPG Community Can you please send me a PM containing your account details, so we can look into alternatives we can provide? How do I private message (PM) in the community Cheers!

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About kmaftantuno

Re: TPG continues to lock me out of my account

Re: Locked out of account

Re: OTP