TPG Community

Tpers · ‎26-02-2019

@Will Apologies, I thought I reported this thread to get closed because I had found the issue. I found the culprit to be the microwave, whenever it is in use the internet speed buckles and when it's finished. It takes a bit of time for the internet to recover, so I turn off the microwave from the powerpoint other than the times I need it. Currently averaging 15Mbps down via wifi on my laptop and 12-14Mbps down on my phone via wifi. I wrapped the antennas with aluminium foil, (in a way that projects the wifi signal towards the house) and it gave me an extra 2MBps on my wifi. Apologies for not closing the thread earlier, feel free to close it now :)

Tpers · ‎25-02-2019

Hello, I'm having some issues in regards to my internet more specifically the speed. I usually should be averaging between 10-15Mbps, the only way I can get this speed is if I factory reset my modem and set it back up or change the wifi channel. After doing either things more often than not the internet is backup to good speeds, however the issue is, is that within minutes it drops down to 3Mbps and sometimes <1Mbps, not unusable at 3 but most definitely at less than 1. Regardless, both make it difficult to do my university studies. I was hoping a moderator or someone or would be able to help me get the speed up to between 10-15Mbps and have it stay there and not constantly drop, so I don't have to constantly be changing the channel or factory resetting. Note, changing the channel only works sometimes on the first try, more often than not I have to change the wifi channel upwards of 5 times to see any difference whatsoever. Thank you in advanced! :D

Tpers · ‎06-02-2019

@Ahra_G Saturday when I called to report the issue, was told I'd have a technician come out before Friday next week (this week now) Got a call today, they updated me saying the technician is coming today (Wednesday), tomorrow or Friday. So essentially a useless call wasting time 🤷🤷

Tpers · ‎05-02-2019

1st of Feb my internet suddenly went from an avg of 15Mbps down to no more than 3.5Mbps, extremely slow but it was working I could still use it for basic web surfing. Called up TPG ran some tests, and they determined there was an issue with the line outside the premises. Got a technician supposedly coming "within the week" to fix the line. As of today the internet is not even working at all, not getting anything at all. I'd like an update on the engineer and if I'm able to get one to come anytime sooner because I do need the internet as I have uni starting back up quite soon. I have a ticket number as well as a telstra reference number. I've already talked to the bill payers and will most likely be moving from TPG to a competitor if the issue isn't fixed by thursday as that is when I really need the internet to begin an assignment for uni. Please I'm coming here as a last resort as calling technical support is getting me nowhere but killing 30 mins worth of being on hold. I called up tech support today and they said they've made a request for a telstra engineer to get into contact with me within an hour, that was at 6:32pm and I've yet to get any call or text.

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About Tpers

Re: Internet only fast if reset, or channel changed. [Solved]

Internet only fast if reset, or channel changed.

Re: Suddenly slow and now not even working.

Suddenly slow and now not even working.