Hi Ahra_G,   I take my privacy extremely seriously and have great concerns about TPG's usage of my data, especially in light of recent events concerning Optus, when all call handling is done by a call-centre in the Phillipines. Where exactly is all my data held? where are the TPG databases hosted? under which jurisdiction is the data held? etc.   I really don't need this as a response. "We use multi-factor authentication (MFA) to prevent unauthorised access to customer accounts. You can read more about MFA here: Multi-Factor Authentication at TPG"  as I have already gone through multi-factor authentication as previously stated - "The utter stupidity of being able to talk to someone on the telephone, verify who I am (twice) and then answer the home-phone connected to the modem for security purposes, to then be transferred to someone else to provide my credit card details is without doubt the most ridiculous process." and then to also receive an email explaining that I have to provide a selfie holding the photo-id is beyond all reasonableness.   You can assist further by allowing me to access my account which I have been happily doing for the last 16+ years,     ... View more

Similarly, after being with TPG for ~16 years I'm not about to give out my drivers licence/passport details just to be able to login to my online account, so that I can update my credit card details.   The utter stupidity of being able to talk to someone on the telephone, verify who I am (twice) and then answer the home-phone connected to the modem for security purposes, to then be transferred to someone else to provide my credit card details is without doubt the most ridiculous process.     ... View more