I have an open Ombudsman complaint in relation to TPG-4G connection which needs to be resolved by 18/10/22. I have been having issues since mid September. A Snr. Technician called me on 10/10/22 (after having 5 tickets lodged and over 20 calls) that the issue maybe due a faulty modem. This is after 3 weeks of giving me all sorts of excuses for the disruption in service. A new modem will be ordered and that my bill for September will be credited. Today 12/10/22 TPG sends me the invoice to debit my bank account for September. No Creidt / No Apology. Still no 4G connection. Please do not ask me to send a PM- This has caused so much of anxiety and mental stress. ... View more

The option to PM does not work. Yes TPG has been aproached and in discussion from Mid September. I have made over 15 calls to TPG. Please check your records. Thank you. BTW still no apology or solution from TPG ... View more

I have now lodged a complaint to the Ombudsman. Still no positive outcome from TPG. No one has apologised for the inconvenience. I have requested a refund for the September fees paid due to loss of connection. Nothing.  ... View more