The ID request had been made an hour ago. Is TPG gonna ignore this matter? Am yet awaiting for a response about the fix ... View more

Am complaining TPG and it’s privacy team for miscommunication and complete ignorance and handling. How soon can I get this fix? This is my priority concern right now. The next thing is am going somewhere else for all this mess ... View more

Why don’t you explain properly in the first place? Am going to cancel all my account after this. Am sending my ID again and again. For ** sake. What the hell is going on with you guy? Hi Rosendo, Thank you for your email. Before we proceed we really need also a photo of your self holding your ID for verification. Our requirements is a separate picture of your ID and a photo of your self holding the same ID. I do apologise for the inconvenience and Thank you for your understanding. I look forward to hear from you shortly. Please replay on the same email thread to prevent delayed response. Kind Regards, Arnel Ramirez Privacy Team [ ref:2lqfYViJQB8_2Fj6qwNA1H_2BQ_3D_3D:ref ] ... View more

The request had been made. Am urging you to follow this matter urgently as it been dragging for long time. Meanwhile. Since my personal ID had been provided. Am holding TPG legal full responsibility over any personal information leaked. ... View more

It is getting quite annoying from your privacy team. Each person handling my case had no ideas. The first email sent to me dated 15 October 2022 asking for my photo ID for verification process in which I had send twice. A second email dated 16 October 2022 from another person asking again the same thing. Can you explain what the hell is going on. As I won’t be bother sending them over and over again. In this regard. Am demanding a full investigation of the whole thing from your department. IHow many times I have to do it?I had enough and I wouldn’t be bothered. An option left to me is only canceled everything from TPG Dear Rosendo, Thank you for your email. For us to proceed, please send a photo of yourself holding the same ID for verification purposes only. Please see attached file for sample picture. I look forward to hear from you shortly. Please replay on the same email thread to prevent delayed response. Kind Regards, Arnel Ramirez Privacy Team [ ref:2lqfYViJQB8_2Fj6qwNA1H_2BQ_3D_3D:ref ] --------------- Original Message --------------- From: pedrow7@yahoo.com.au Sent: 14/10/2022 12:30 PM To: privacy@tpgtelecom.com.au Cc: Subject: Re: Account update ALERT: This email originated outside TPG Telecom’s network. If you do not recognise the sender or did not expect this email then please do not open any attachments or click any link. Please find the attached actual driver license . It would be appreciated if that could be fixed asap. If I hearing nothing again. I wouldn’t be bothered with TPG no more[Inline image]. Dear Customer, Thank you for reaching out to us and we apologise for the delayed response. Our Privacy Team was not able to verify your account because the verification documents are not included on the request. Kindly send the following to privacy@tpgtelecom.com.au to process your request: Copy of Photo ID - Either Australian Drivers License, Australian Passport, International Passport or Government Issued Proof of Age/Photo Card Selfie holding the same ID next to your face You will be notified via email as soon as your account is verified and once the contact number is updated. Please advise if there is anything else that we can be of further assistance. Regards, Loraine | MobileSupport | UserID: 11764 T 13 14 23 | F 02 9850 0813 www.tpg.com.au Email Queue: MobileSupport TPG Telecom (ASX: TPG) TPG Community: Ask, answer and talk about our products! Check it out today at https://community.tpg.com.au ... View more

I wouldn’t be bothered if I don’t get and answer and the fix. I have no doubt canceling my mobile and NBN account in a very short time ... View more

The emails am sending to privacy@tpgtelecom.com.au under subject line : Account update. In fact. A number of emails had been sent to this department. Just one and one only from the person Arnel Ramirez replied and asked my ID which I had been sending three times already. First time I did was a digital ID. No reply until someone here told me it was rejected and asked send again the image of the photo ID. So I did. And this is the only first time he asked to send another copy of photo ID again. With 1 digital and two times Photo ID. How many do they want? Why is people not doing their jobs probably or not doing their jobs why they still employed? A company Ignoring their customers does not deserve more ... View more

Can you explain what the hell is going on? The person Arnel Ramirez of Privacy who send me the email requesting my ID. So far I haven’t received any response nor my problems being fixed. I wonder that person is from TPG. I’ll be holding TPG responsible if my private information being leaked. Also. If they can’t fix the problem just stop wasting my time ... View more

In fact. This is the very first I’ve received email from Privacy team. Emails from customer support no problems except to privacy@tpgtelecom.com.au . However. When the did reply. Once again they asked is my ID again which I had send yesterday. It is very disappointing and not being helpful. Am considering switching to other service providers after all this inconvenience and stressful experience TPG had caused me ... View more

So many time had passed. Your TPG team had failed to short out my account problem. Not a single email communication ever occurred. I’ll be contacting some other mobile and Internet providers in a couple of days. It is my biggest mistake staying with TPG. You just don’t deserve my business ... View more

I have checked both my emails inbox and spam folder under pedrow7@yahoo.com and pedrowong@ icloud.com. Indeed nothing coming from TPG privacy team. Most of places accept digital license and only TPG doesn’t. What’s a load of craps. Am sending my actual license once more time. If nothing again. I won’t be bothered with TPG no more after so many years as a loyal customer. There are many place out there offer cheaper options and good service ... View more

72 hours had passed. My patient is running out. Yet TPG privacy team hadn’t responded to my email nor fix my problems. ... View more

Hi. Please check the private message I just sent you. According to customer support over the phone. I sent another email to your privacy team including my details and ID. However. No response. No sure whether they completely ignore or just playing dumb. Am very dissatisfied and disappointed to the service. If no fix being addressed. Am afraid I go elsewhere that offer better customer service ... View more