Sorry no. That's not how it's going to work. This has been the response to many many other customers and then nothing gets resolved. Talk to Bigpond to find out why they are doing this to TPG or else this will have to be escalated due to the number of customers affected. Bigpond will know why TPG emails go to spam. ... View more

How many times does the support community moderators have to go through this farce of pretending to look into an issue? All you have to do is read the thread, and other Bigpond related threads, to realise this issue is not about one person's TPG email account. It is an issue relating to Bigpond not accepting TPG emails. Again, I strongly suggest the TPG techs talk to the Bigpond Techs to find out why the Bigpond email system is blacklisting TPG customer emails. Why do some TPG emails go to Bigpond spam, while others don't get delivered at all? This is not about me. It is about the whole TPG customer base. Please talk to Bigpond and get this long running and ridiculous problem solved. ... View more

Dear, dear TPG Support Team. I have also just discovered that, depending on the day, or the weather, or some other unknown cause, all my emails to Bigpond either get sent to the receiver's spam or are not received at all. My email yesterday included four bigpond addresses - none of which ended up in an inbox. I've read all past posts and I think it seriously is about time the support team pulls its finger out and does some problem solving. This issue is big. Very big. It can be costly fror some if an email doesn't arrive as intended. There are enough people affected now I wouldn't be surprised if some enterprising solicitor contemplated a class action. It is about time TPG people TALKED to Bigpond Tech people and work out what the heck is going on and how to stop it from continuing to go on. Stop burying your heads in the sand and do something. It can't be that hard. The issue is so targetted at Bigpond that a solution must surely be attainable after a discussion with Bigpond. Please make it happen as I now find that my TPG outgoing emails are unreliable. Rob P ... View more