Welcome to the community!
We are sad to know that you're having difficulty with the speed of your service. We ran initial test on your connection and it shows connected for 23h 27m and getting a passing speed on the line.
We'd like to confirm if the speed issue occurs on your wireless device(s) such as smart phones and laptop. If so, we did an article that will help you improve your wireless connection available here.
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
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