Hi @Dmanh13,   Welcome to TPG Community!   We were able to locate your account using your community details and have run some remote test.   The result shows that there's a fault on the NBN network, which is why the service is not working. I've escalated the case with our Engineering team for further investigation. They'll be in touch within 24 to 48 hours to provide an update with the case.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more