I am currently on hold waiting to speak to a 6th person at TPG regarding the installation of my landline following my house move and that is just today.   Person 4 told me that TPG had messed up and advised me wrongly prior to the move so my current predicament is entirely caused by TPG messing up but he could not sort my problem and had to trasnfer me to customer support.  After 20 minutes on hold I gave up.   I called back and advised person 5 (7 minutes on hold) when he said he needed to transfer me to customer support (a misnomer if ever I heard one) that, if soneone did not pick up immediately I would be contacting the ombudsman.  I've already been on old for 12 mins   Is there any way to get this company to actually do their job?  Or am i dreaming.  ... View more

I'm moving house and TPG tell me that I can't keep my existing landline number as I am 'changing geographical area'.  I am moving less than 10kms up the road, still within Sydney and even within the same local council area so I don't understand why I can't keep my number.  Changing number is going to cause a lot of problems so I want to keep it if I can. Can anyone explain what the criteria for 'changing geographical area' is?  I asked the TPG person to check several times and he kept assuring me that the number had to change.  I can accept this if I understood how my move constitues a georgraphical change but I just don't understand the criteria. ... View more