The customer service of TPG is extremely ghastly and unacceptable at any standard. The email regarding service installation listed clearly the installation was set to complete on 8am-12noon on Feb 12, 2019. I skipped the morning for work as said I should wait for the tech guy to set my internet up. I called on 12noon to the customer hotline as no technician showed up, the operator said she would escalate the issue and had the "manager" called back soon. 2 hours later, I got no phone calls whatsoever from TPG. Therefore I called again at 2pm and requested a direct communication with the so-called 'manager'.The manager just gave me default answers and said the installation status should have been updated by 8:30pm. The thing is your email stated clearly that the installation should have been completed by 12noon, but I got no updates from anybody. Every operator and the manager tried to sell me the idea that the installation may have happened outside my apartment and the tech guy didn't need to come inside. I asked them then who should configure my modem-router and the result was transferring me to tech support so that I can set up myself. While I'm talking to tech support, the operator even thought I got the TPG-standard router which is definitely not my case! why does TPG check with my identity for each of the calls but in fact no one is looking at my profile while serving me? All the operators and the manager agreed to 'monitor' my account and gave me a call about any updates of my installation. By the time this was typed, 20:56 Feb 12, 2019, the installation status still shows "in progress". To me, your customer service is nothing but filled with liars. I tried to connect to TPG network after calling tech support, who advised that "maybe it's done but they haven't updated yet". I'm able to go on the internet following the steps, but the speed is extremely slow. It's definitely not the speed they claimed during installation. TPG official speedtest: http://tpg.speedtestcustom.com/result/c37140f0-2ead-11e9-b8c9-5559c77a0e81 This is the first time I sign up with an ISP since I moved to Australia. I would not recommend TPG to anybody even if its service is free, because TPG is a company that cannot deliver its promises. No trust built whatsoever.
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