How do I change my user name? ... View more

When we first TPG installed about two years ago, the service was great.  We have a two-level apartment, the second level of which is a basement with no window and it is essentially a concrete blockhouse.  We have an office downstairs and a semi-smart TV.  We have a extender on the stairs.   If I was to purchase a Google Nest with a couple of hops, could I swap out my router.  Or is it that the plan needs to be upgraded.  The connectivity is slow or patchy and there are many, many streaming issues with the semi-smart TV with a Fetch box.   It could be a traffic issue, being an apartment, and it seems to be okay in the middle of the day, but morning, from about 6.30 am, it's ordinary or non-existent and the evenings from 6.30 pm.  On weekends, it can be any time.   If you let me know who to e-mail, I will.  I'd like to speak with someone directly.   ... View more