Hi @andyandalice,   Thanks for raising this to us, please shoot me a private message with your account details (Username/Customer ID together with the address on file). We'll proceed with investigation and have one of our Technicians to contact you for real-time test.   How do I private message (PM) in the community   Regards,       ... View more

@Shane @Riezl @mods Not sure why my post is marked as a solution... can an mod unmark it as not a solution, doesnt have anything to do with the thread.... ill be editing it blank   @warkus  sorry didnt mean to hijack your thread..   I believe for account bundles, the separate billing is for unlimited call privileges (Voice Add-on)?   I can't find a naked nbn plan that tpg offer.   Could they port the number away and give u a new number and just disable the voice addons?   Seems messy.... ... View more

You gotta love that loud piercing noise, I had that regularly, especially in the last week before I pulled the pin.   Its much more fun than the silence which you get as well...   You are not alone!       ... View more

Hi @guntherjoe,    We recommend having a read of these community articles, which may help with your concern:   Troubleshooting Problems with TPG Home Phone Calls Troubleshooting No Dial Tone - TPG Home Phone/Voice Service   I've managed to locate your account using your Community details and have detected no line fault that can affect the homephone service.    Since there is no alternative mobile number on the account, I will have our Technical team to try and fix the homephone issue remotely.    Otherwise, we'd appreciate if you can provide us with another number in order for us to organise a call back to be made. Please send it via private message.     Regards, Ahra_G ... View more

hello. where are all the TPG moderators at? Are moderators still checking these forums? I would love a response regarding my firmware update request.   My current firmware shows: 1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n ... View more