Hi Ahra,   I'm achieving the speeds you said for Download speed, but the upload speed remains zero.   I've tried with and without cable on 2 different laptops, I've tried uploading a single 50kb img to varying apps and websites, including Gmail, Telegram, Line, Skype, Discord, but am unable to upload to anything on either app or webpage.   As per the lady I spoke to suggestion, I've tried with a mobile phone for similar apps and failed.   For my laptops, I've done the following also.   Flushed DNS Tried different TCP/IP and DNS settings (currently reverted to obtain automatically) Gone through the modems internal settings to determine if anything looks out of the ordinary, etc   I've had my friend offer some support as well and go over settings (He was a senior domain architect for Telstra).   What sort of upload speeds were you able to obtain at your end?  Is upload shaping enabled?   Kind regards Lj ... View more

Hi Ahra,   I'll repost your reply from other thread and continue here.   Hi @Lj24,    Welcome to the Community!    I managed to run remote test our end and it shows that the line speed you are currently getting is acceptable based on your distance from the exchange. It is ranging between 14-15Mbps respectively.   Were you able to perform any basic troubleshooting? Did you try testing the speed using wired or wireless connection?    If possible, have the speedtest done over wired connection preferably through a laptop and disconnect other device(s) so we would know the actual speed you are getting on your end.    Otherwise, let us know of your best contact time & number via private message so we can organise a call back to be made from our Technical Team for assistance.    Cheers!  ... View more

Hi,   I'm in Toowong, just down the road.  I have exactly the same problem.   Download speed and consistency is fine.   Upload is basically not functioning.  I attempt to upload a 200 kb file and it fails every time.     I'm tethered to my phone atm. ... View more