Hi there,   Our service appears to have been cut off with no notifications of this happening.   We've logged in and paid the balance of what was showed as owing. The payment has gone through in our bank account, our TPG account now shows "You currently do not have any outstanding amount to be paid." in the backend, yet we have received a Credit Card Debit Rejected email, and our service is still out.   Please fix ASAP. ... View more

Hi team,   Can we please apply for a payment extension for our account? Who would be best to DM about this?   Thank you. ... View more

Hi there, I see there are a number of posts in this forum regarding the X5460. We are usually able to connect to the internet with ours, and when that happens, everything is fine. However (extremely frustratingly), every single time we have an NBN planned maintenance outage, we’re then not able to get back online. The NBN box is fine (four green lights), cable to the router is fine, but we’re stuck on the orange flashing light (on the router) for the internet. We know this router works and there aren’t any issues with our connection etc (as it works pre-outage). Has anyone else had this issue? It is a massive pain (and from a customer perspective, isn’t right) to have to factory reset the modem every time NBN have an outage. I have no idea as to how this possibly could stop the router from working. I also really don’t understand (and think it’s not right) why TPG have this listed as a recommended router when they’re aware of the issues it has with their configuration. Any help would be appreciated as this is driving us crazy. ... View more