For customers experiencing speed issue, we've created some articles that may help:
Slow speed issue
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
Troubleshooting internet connection issues
Based on the remote tests, the modem appears to be only getting 59Mbps from the line. I have since raised the connection issue to our Engineering Team for further investigation.
Please ensure to leave the modem connected and turned on for remote testing purposes.
Further updates will be provided via phone call or SMS.
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