I cancelled my internet plan in January but have just realised the bills never stopped. I have been paying $75 per month, which came out of a joint.account so I didn't realise. Please now refund the months I have been paying but not providing any service. ... View more

Dear TPG  Customer ID xxxxx I have been on the phone for over an hour today and was cut off everytime i I reached customer service. I left my number for a call back but TPG haven't retuned my call. Have emailed your customer service address but also no reply.  The situation:  My first modem stopped working so I requested a replacement from TPG. I was given a bag to return the faulty modem  I arranged for a pick up of the old faulty modem but nobody turned up to collect it  TPG billed me $129 for the old, faulty modem in June 2022  I called TPG to explain and was given a new bag to return the old faulty modem  I returned the old faulty modem  TPG still haven't refunded my $129  I have called on many occasions but still haven't received a refund for the money i was wrongly charged  I am really annoyed and frustrated at the lack of customer service. I should be grateful if you would now refund the $129 i was wrongly charged plus interest for the amount of time you have wrongly kept my money.  Regards ... View more