Another update - I have managed to speak to someone from the engineering team this morning. They have informed me that they were closed yesterday and that the service representatives from the help desk team were transferring me to a line that wasn’t being serviced. This is terrible as it wasted a whole day of my time. I have been to discuss these issues with the engineer this morning but just good information for others to know that the help desk team had no idea what was going on ... View more

Hi @aldousm   We've responded to your initial post here.   We'll be waiting for your account details via PM.   BasilDV ... View more