TPG Community

anpat89 · ‎29-01-2024

On call with tpg support waiting for 20 minutes, how long should it take?

anpat89 · ‎27-01-2024

International roaming to be enabled on my service 0405XXXXXX. Asap please.

anpat89 · ‎27-02-2023

Yes, still an issue. Believe me, getting to the office every day and not having the flexibility to work from home is very frustrating! It should really be something so simple.

anpat89 · ‎09-01-2023

It looks like it was attempting the connection: TCP 172.16.0.138:65025 103.214.206.11:443 TIME_WAIT TCP 172.16.0.138:65027 103.214.206.11:443 TIME_WAIT TCP 172.16.0.138:65028 103.214.206.11:443 TIME_WAIT TCP 172.16.0.138:65029 103.214.206.11:443 TIME_WAIT TCP 172.16.0.138:65030 103.214.206.11:443 TIME_WAIT TCP 172.16.0.138:65031 170.72.230.133:443 ESTABLISHED [CiscoCollabHost.exe] When on the home connection, it doesn't establish connection It would state established only for local host 127.0.0.1 TCP 127.0.0.1:64713 127.0.0.1:64714 ESTABLISHED [CiscoCollabHost.exe] Port ranges from 64707-64724.

anpat89 · ‎09-01-2023

Hi David, Yes, I can see the calls come through but I cannot hear them. They can hear me (and I've tested with colleagues/my mobile) The calls generally come from the general public. Work calls can be made through Teams. My manager actually suggested I could be migrated to Teams calling instead of Webex and it shouldn't have this issue. I am at the office at the moment and can have the comparison of netstat connections from that and at home this afternoon after work. I am actually in IT but this is beyond my level. I do have admin rights on my machine though and ran the netstat -anb command. Shall be able to get back to you this evening AWST.

anpat89 · ‎06-01-2023

Thanks David, That's what I had thought too that no ports should be blocked by default. I have checked on Virtual Servers; nothing UPnP is enabled but no entries DMZ is disabled. Even Webex shows it has connectivity, but not 100% as I cannot be heard on the other end.

anpat89 · ‎05-01-2023

Hi Basil, Thanks for getting back to me so soon! I have not checked with my IT if we need to open ports to work with Webex, as it works on another unaltered connection. My modem/router is TPLink Archer VR1600v Ver:2.0 It has the latest firmware version

anpat89 · ‎05-01-2023

I have TGP NBN50 FTTN. I have been required to work from home over Christmas/New Year. We receive calls via Webex. There is no VPN in between. Webex malfunctions: I can see calls, but cannot hear anything from these calls. I can be heard on the other end (as tested with colleagues) I have connected directly to TPLink TPG issued Modem/Router via Ethernet cable, and via my Wifi connection, same results. I have connected to my mobile hotspot (TPG mobile) and can hear the calls. I do not want to use up all my mobile data just to accept calls via hotspot, I need to get these via my home internet connection. I have checked various settings on the modem/router and there is no setting that seems to be blocking this.

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About anpat89

Re: International roaming

International roaming

Re: Using Webex on NBN FTTN

Re: Using Webex on NBN FTTN

Re: Using Webex on NBN FTTN

Re: Using Webex on NBN FTTN

Re: Using Webex on NBN FTTN

Using Webex on NBN FTTN