I wanted to get my old number ported to TPG but my service got cancelled before the sim was sent to me. Because of this I couldn't port the number over. When I called and asked instead to get a new number and cancel the porting I was told by the agent that they won't be able to do so unless I verified my identity online by sending photos of myself and my ID. I was advised this can take up to 2 business days. When asked for an alternative I was told that that was the only way. I then asked for them to just cancel my service and they said that I still needed to send photos of my ID online which I am not comfortable doing. I have sent 2 emails in the last week and none of which were answered or even addressed. I have now got a phone service with a different provider and no longer want to continue a service I cannot access. Can someone please assist me with cancelling the account? ... View more