Hi @bean1970,   Let us help check the billing statement of the account. Could you shoot us a PM with your details to better understand the situation.    How to send a PM?    Regards,   So idk why but my bank was declining payments for our internet bill. So I read some articles and I changed our direct debit details. That didn't work so I tried credit card and it work only it charged me $169.00 in stead of $79.99. So I'm here hoping I can get that money back. I'm not sure why it double charged me, but I needed that money for the fortnight. Plan: NBN FTTN 100. ... View more