Today I've decided to move back to Telstra even if the cost is slightly higher to opt for same speed of nbn. I've been struggling with TPG wifi modem only allows to connect two devices at a time, which caused me big problems during important meeting while working from home. I've called to technical support if they can replace it to new modem. What frustrates me is technical support's answer that only option i have will be paying 100 dollar to get nee modem but they will send to me SAME modem model (which caused trouble). Even if I receive new modem, there will be no guarantee that new modem might not be faulty and there is no ways to troubleshoot in remote (as they can just work outside my premises). so I've decided to move back to Telstra today, as literally they didn't give an option. but I am still wondering if you didn't have any warranty period for faulty modem, or way to fix faulty modem. ... View more

Hi,    I've recently changed to TPG nbn 100MB fixed internet and I am quite happy with the speed and quality of it!   However, somehow a couple of devices cannot connect to WiFi through TPG provided modem on occasion. After a hr or two, TPG modem allows that device to connect to WiFi. and drops the connection from it later again.  I don't have issues with other existing modem router currently connecting Smart TV, and printer, and iPad in the living room. The problem is that where TPG provided modem is located to close to my office room at home so I am relying on stable wireless connection of it for my working laptop at this moment.    I don't think that we're connecting many devices to TPG provided modem given the bandwidth of nbn100 plan is meant to be because only 5 devices (2 wired clients, 3 wireless clients) are connected to internet. (Please refer to attched image)  Also we're NOT running any tracffic heavy device like P2P transition through any of device, all devices are just ipad and Smart TV.   Does TPG modem limits the number of device connection to internet at same time? or is there any configuration in modem settings might help resolving this irregular disconnection to Wifi issue?   I could see from configuration page illustrating 2.4GHz is only orange coloured and 5GHz is blue. is that related to that symptom?    Thanks for reading this!   ... View more