Hi @zedhopkins ,   Let us help coordinate this with our Account Specialists Team. Could you shoot us a PM with your details to better understand the situation.   How to send a PM?    Regards,   Hey there, I forgot to finalise my account before I left australia and need to login so I can move all the details over to an old housemate who will be managing the internet service from here on out. Could you please advise how I can access my account without sms verification --- i no longer have that number.   Thanks so much. Zed   ... View more