Hi! I got an email today telling me my invoice failed, so I went online to pay and clicked on "Make A Payment" only to receive this pop-up, "An existing payment transaction is in progress.".  My payment details are correct, I just forgot to transfer funds from my savings to my main account by the invoice date.  The funds are now there, and I don't need to change any payment details at all, I just need to have the ability to pay... but am currently blocked from doing so because of this pop-up.  Would appreciate some assistance. Thanks! ... View more

I received my modem for my new service last Thursday, and set-up was very smooth and quick, with pretty good internet every day it's been used so far - even today.  But suddenly late this afternoon, it abruptly cut off.  I turned the modem off, waited a while, then turned it back on again.  No luck.  I tried again, and later, again. I've looked since at all the standard troubleshooting advice, and have turned off and on again different buttons, checked cables etc.  Weirdly, all the lights show a connection on the modem (I'd expect at least a red light or a missing light) but aren't apparently *actually* connected to wifi. It's not a device problem, as all the devices I've tried all say there's no internet connection.  My phone's reception / data works so it doesn't appear to be a mobile tower problem either. ... View more