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TPG Invoice Failure - but won’t allow me to pay online

arielisabaram
Level 2

Hi! I got an email today telling me my invoice failed, so I went online to pay and clicked on "Make A Payment" only to receive this pop-up, "An existing payment transaction is in progress.".  My payment details are correct, I just forgot to transfer funds from my savings to my main account by the invoice date.  The funds are now there, and I don't need to change any payment details at all, I just need to have the ability to pay... but am currently blocked from doing so because of this pop-up.  Would appreciate some assistance. Thanks!

3 REPLIES 3
BasilDV
Moderator

Hi @arielisabaram 

 

We'd like to check on what we can arrange for you.

 

Kindly send us a private message with your account details.

 

BasilDV

mazaabdullah1
Level 2
I went pay my invoice bills
Angeli
Moderator

Hi @mazaabdullah1

 

Welcome to TPG Community! 

 

I'll help you process your payment. Send me a PM with your TPG customer ID or username and we can discuss it from there. 


How do I private message (PM) in the community
 

Regards, 

Angeli