Hi @Dor,   Welcome to TPG Community!   We don't do such things to our customers as every information before activating the international roaming is posted on our website.   The $500 Prepaid Balance to cover the cost of international roaming usage is also posted. You may refer to this link for more information.   The amount was already credited to the account and will be refunded within 3 to 5 working days.   Should you require further assistance, please let us know.   Kind regards, ... View more