Hi, I need to reset the password on my slave email account.  I tried with both customer ID and username to do the online reset-password function but it gives me an error. "Notification Failed" sorry we're unable to send your temporary password and to call.   So I called today, a 50 min call including hold time and the operator attempted to initiate a reset and then came back and said it was a system issue on their end, ie. a service was down that was preventing it and to call back.  I tried again later tonight and I can initiate the password reset for the master account and for another TPG account I have, just not for this particular slave account. I'm skeptical whether it was really just a system outage causing it and I don't want to have to call again for another hour to go through the same process, especially since searching on here seems to show a history of slave password reset concerns.    Is this something someone can look into for me? Thank you ... View more