Hi @Simone12,   Welcome to TPG Community!   We were able to locate your account using your community details and understand that you were able to contact our Tech team yesterday.   There was an outage in the area which affected your service, but it was also resolved within the same day.   We can see that the internet service is stable and working within specification.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more