Hi @peterlv888,    May we know if you already have an existing service on your new address? Let us also have your TPG customer ID or username via private message so we can assist you further.    Thanks!  Ahra_G ... View more

Welcome to TPG Community @peterlv888!   Please shoot us a private message with your account username so we can check the status lof your connection and see what can be done to get you back online asap.    How do I private message (PM) in the community https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45   Regards,  Daisy_Dhen     ... View more