Hi @myteekay1,   Welcome to TPG Community!   We have located the account using your community details and we can see that your concern has been escalated to our Engineering Team. The team lodged the case to NBN Co. who has booked a technician for Tuesday, 04 February 2020, 1:00 PM - 5:00 PM to further investigate this.   The team is closely monitoring this and the case engineer will contact you for any additional update.   Should you have further queries, feel free to drop us a message. Thank you.   ... View more

Hi @myteekay1,    As discussed with you over the phone by the assigned Engineer, the issue has been re-escalated to NBN Co for further investigation.    Their team is awaiting updates and will be in touch as soon as it becomes available.      Thanks!  ... View more